Microsoft Dynamics CRM for Customer Service

Welcome to Dynamics 365 for Customer Service! Build great customer relationships by focusing on optimum customer satisfaction with the Customer Service apps. Customer Service provides many features and tools that organizations can use to manage the services they provide to customers. Use Dynamics 365 for Customer Service to:

• Track customer issues through cases. Record all interactions related to a case.
• Share information in the knowledge base. Create queues, and route cases to the right channels.
• Create and track service levels through service level agreements (SLAs).
• Define service terms through entitlements.
• Manage performance and productivity through reports and dashboards.
• Create and schedule services.

Dynamics box helps organizations receive a superior level of service by providing the right information to the right person at the right time, a 360 degree view of the requirements and needs of customers, prospects, and partners.

Our Dynamics Box can:

• Help Customer Account Managers be more efficient and productive
• Help customers to have high quality and effective interactions and communication.
• Automate and streamline predictable and recurring inquires
• Allow organizations to engage customers across multiple channels