Microsoft Dynamics 365 for Field Service

With Dynamics 365 Field Service AAT SOL Technologies will enable you to optimize or enhance your field service operations with built-in intelligence, remote monitoring, and tools that enable your technicians to deliver quality work

Microsoft has extended its Field Service capabilities with Dynamics 365 (online) to provide a complete Field Service solution, including location based services, customers asset management, preventative maintenance, work order management, resource scheduling, products inventory management, scheduling & dispatch, mobility, collaboration, customer billing, and analytics.

Dynamics 365 for Field Service solution helps you to:

• Optimize the schedule of services: with state of the art routing, resource skill measuring & matching you can reduce the travel time of sending technicians to fix issues on location based sites.
• Decent Work order management: Work orders can be generated quickly to gather all of the information you need to send field agents to service locations.
• State of the Art Schedule board and dispatcher: A drag-and-drop enabled schedule board allows dispatchers to assign resources and manage schedules for multiple work orders using a multi-functional list or map view.
• Resource Scheduling: Configure resource information to allow Field Service to efficiently match the best field agent to a work order based on availability, proximity to service location, and required skills.
• Location based Services and customer assets: Store and manage information about your customers’ service locations and serviceable customer assets.
• Preventative maintenance: Configure service agreements for your customers that will automatically generate recurring work orders to ensure equipment is properly maintained before issues occur.
• Inventory management: Extend the Dynamics 365 product catalog with an inventory management system that tracks real-time inventory levels by warehouse, including mobile truck stock.
• Billing on Customer: Completed work orders can be turned into customer invoices for customer billing.
• Mobile app: Field service Mobile App enables the field technicians to execute their work orders efficiently with the help of each schedule, customer and contact information and get the directions based on the given information.