Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service enables organizations to build great customer relationships by focusing on maximum customer satisfaction. AAT SOL Technologies Customer Service customized and extended solution provides number of features that organizations can use to manage their services they provide to customers. We will help you to use Dynamics 365 for Customer Service to:

• Build brand affinity and customer loyalty
• Empower your teams with the streamlined data and unified technology
• Track customer issues through cases. Record all interactions related to a case.
• Share information in the knowledge base. Create queues, and route cases to the right channels.
• Create and track service levels through service level agreements (SLAs).
• Define service terms through entitlements.
• Manage performance and productivity through reports and dashboards.
• Create and schedule services.
• You can have 360 degree view of your services which you are providing to your customers and related issues which customers are facing
• Omnichannel Capabilities for Improved Customer Service, which will Allow organizations to engage customers across multiple channels and help customers to have high quality and effective interactions and communication